ADOPTION PROCESS & POLICY

Your Complete Puppy Adoption Guide

Everything you need to choose, reserve and welcome a healthy puppy home, with a clear process, responsible policies and support at every step.

✓ Vet checked puppies✓ Transparent reservation✓ Nationwide delivery
Healthy Pure Paw puppy ready for adoption
Health checked
Before going home
Veterinary CareHealth examination and records
Ethical PlacementSafe, responsible family homes
Nationwide OptionsCollection or trusted delivery
Ongoing SupportGuidance before and after adoption
SIMPLE & TRANSPARENT

Your Six-Step Adoption Journey

From finding the right companion to welcoming them home, our team is here throughout the journey.

01

Browse Available Puppies

Explore available puppies, photos and breed information to find a companion suited to your lifestyle.

02

Contact Our Team

Reach us by WhatsApp, phone or enquiry. We can answer questions and provide additional photos or videos.

03

Reserve Your Puppy

Complete the reservation process to secure your chosen puppy while we prepare them for their new home.

04

Health Check & Documentation

Your puppy receives age-appropriate veterinary care, vaccinations, deworming and health records.

05

Collection or Delivery

Collect in person or arrange safe nationwide delivery through trusted pet transport partners.

06

Welcome Home

Welcome your newest family member and begin a lifetime of companionship, care and happy memories.

HEALTH COMES FIRST

Prepared for a Healthy Start

Before leaving for their forever home, every puppy receives the care appropriate for their age and individual needs.

  • Comprehensive veterinary health examination
  • Age-appropriate vaccinations
  • Regular deworming treatment
  • Microchipping where available and requested
  • Health and vaccination records
RESPONSIBLE ADOPTION

Our Adoption Policy, Clearly Explained

Every puppy deserves a safe, loving home. We work only with trusted, personally vetted breeders who meet strict health, ethical and care standards. These policies protect puppy welfare and help every family adopt with confidence.

Puppy Age & Readiness

No puppy leaves before a minimum of 8 weeks. Each puppy must receive early socialisation, complete their first age-appropriate vaccinations, be fully weaned and be physically and emotionally ready for a new environment. Some puppies may need additional time, and we never rush a puppy out of care.

Reservation & Payment

A non-refundable reservation deposit, typically 30–50% depending on breed, secures the puppy and removes them from public availability.

  • Balance: due in full before or at collection
  • Payment: EFT, cash or secure online payment
  • No credit: payment plans and credit facilities are not offered
  • Transfer: the deposit may move to another available puppy within 60 days, subject to availability

Buyer Screening & Responsible Ownership

We may refuse a sale if a home appears unsuitable. Prospective owners must confirm they can provide:

  • A safe, secure home with adequate space for the breed
  • Time for training, exercise and companionship
  • Ongoing veterinary care, quality food and grooming
  • A lifetime commitment to responsible ownership
  • Landlord permission where applicable

We may ask reasonable follow-up questions or arrange a brief conversation before confirming a reservation.

Returns & Lifetime Rehoming Help

If you can no longer care for your dog, contact us first. We will always accept them back, with no time limit, and help find a responsible new home through our network.

We do not support selling or rehoming our puppies through third-party classified sites.

Ethical Breeder Standards

Every partner is personally vetted and expected to meet rigorous standards:

  • Breed-specific genetic health testing
  • No puppy farming, mass breeding or unethical practices
  • Adequate rest for mother dogs between litters
  • Clean, spacious and enriching environments

We conduct regular check-ins and may end any partnership that falls below these standards.

Transparent Reservation Terms

Deposits are not refundable in cash. If plans change before collection, the deposit may be transferred to another available puppy within 60 days, subject to availability.

All reservation, payment and adoption terms are supplied in writing so you can review them before proceeding.

COLLECTION & DELIVERY

Two Safe Ways to Welcome Your Puppy

Choose the option that works best for your family. Delivery fees are quoted separately according to distance.

01

In-Person Collection

Meet your puppy, ask final questions and receive hands-on guidance from our team before travelling home.

02

Nationwide Delivery

Trusted, licensed and insured pet transport partners provide safe, climate-conscious delivery to major cities and surrounding areas.

✓ Food, water and comfort items✓ Health documents travel with your puppy✓ Tracking and journey updates✓ Secure, careful handling
YOUR PUPPY PACK

Documentation Provided

Clear records and practical guidance help you care for your new companion with confidence.

Questions about the documents? Contact us →
  • Veterinary health certificateProfessional health information before rehoming.
  • Vaccination & deworming recordA record of age-appropriate treatments.
  • Puppy care guideFeeding, training and socialisation guidance.
  • Breed-specific informationHelpful expectations for your puppy's breed.
  • Microchip detailsIncluded where microchipping is applicable.
  • Adoption agreementYour reservation and adoption terms in writing.
COMMON QUESTIONS

Frequently Asked Questions

How do I reserve a puppy?+

Choose an available puppy and contact our team. We will confirm availability, explain the deposit and guide you through the reservation steps.

Are all puppies vaccinated?+

Puppies receive vaccinations appropriate for their age, along with deworming and a veterinary health examination before going home.

Can you deliver anywhere in South Africa?+

Safe nationwide transport is available to major cities and most surrounding areas. Availability and fees depend on the destination.

Do I receive health records?+

Yes. Every puppy leaves with available veterinary, vaccination and deworming documentation.

Can I collect my puppy in person?+

Yes. In-person collection is encouraged where possible so you can meet your puppy and receive final care guidance.

What happens if I cannot keep my dog later?+

Contact Pure Paw Puppies first. Our lifetime rehoming assistance programme can help find a responsible new home.

Is the reservation deposit refundable?+

The reservation deposit is non-refundable in cash. It may be transferred to another available puppy within 60 days, subject to availability.

READY FOR THE NEXT STEP?

Find the Puppy Who Feels Like Family

Browse available puppies or speak with our team about your home, lifestyle and preferred breed.